Terrible Service

[SkipperSD]

Is it normal for Spyderco to ignore you? I have filled in several of their contact form and had no reply.

[TazKristi]

Is it normal for Spyderco to ignore you? I have filled in several of their contact form and had no reply.

Hi, SkipperSD:
Welcome to our forum. To answer your question, no. It's not at all normal for us to ignore our customers. I'm sorry you haven't received a reply. I would suggest checking your spam folder - unfortunately, it seems our replies sometimes end up there. Please private message me your details, what the issue was regarding, and if possible, please let me know which contact form you used on our site. I'll be happy to have the appropriate department get in touch with you. We'll make this right.

I'll move this to the General Discussion area (this area is for tech support related to the forum).

Kristi

[Hopsbreath]

Not normal IME. Over the years I’ve contacted Spyderco probably 5 or 6 times and always had a satisfactory outcome, even when I maybe didn’t deserve it.

[Fireman]

Spyderco’s high value is largely in part to excellent service

[vivi]

Kristi has gone above and beyond for me in the past. She'll take care of you.

[WilliamMunny]

Best customer service of any company I have ever dealt with. It’s a large reason why I stay with this company.

Just give them a call, tends to be a faster response. Good luck.

[Danke]

[cabfrank]

Seriously? I'm not trying to be that guy, but, the first post on a company forum asking if it is normal for that company to ignore you, with the thread title of "Terrible Service"? I guess I'll be that guy. Do better.

[wrdwrght]

Did Skippy throw a drive-by stink bomb, or is SkipperSD so new that he’s still in newbie-purgatory and unable to explain himself?