Spyderco Forums

Vivi wrote: ↑

Tue Jan 22, 2019 4:35 pm

I can't find the original thread so I'm making a new one.

I have never completed an order with Smoky Mountain knife works.

When the Caly Jr sprint was being listed on different sites for pre-order, they listed it for an unusually low price of about $40.

I wasn't planning on getting one but at that price I figured I why not.

They removed the money from my account the day I placed the order (red flag #1).

Prior to sending out my order, they never initied communication with me outside of a confirmation email.

I had to call them to ask if they would be honoring their advertised price when the ship date finally came around (red flag #2).

They told me they would not honor the price they listed (red flag #3) and gave me the option of giving them more money or cancelling my order.

I opted to cancel.

I don't recall how long it took me to get my money back, but I know it took way too long. I had to call them and threaten to do a charge back through my bank well over a week after I cancelled (red flag #4).

They continued mailing me catalogs despite me telling them I was unhappy with their business practices (red flag #5).

I asked them to never send me anything in the mail, that I did not plan on doing business with them in the future.

They have sent me 13 catalogs since then (red flag #6).

After every catalog I received, I wrote RETURN TO SENDER and put it back in my box, AND I called them and repeated my request to STOP sending me any mail, period (red flag #6).

Today I received my 14th catalog from them since the Caly JR pre-order. I called them AGAIN and asked to speak to the highest person in the company willing to get on the phone and asked them what exactly do I have to do to make them stop?

If I added up every negative experience I have had buying knives throughout my entire life, it pales in comparison to the idiocy I've dealt with in SMKW. I had planned on never doing business with them again, but now I'm motivated to do something I never do and leave them negative reviews anywhere I can. This is absolutely absurd. I've calling them month after month and they won't stop spamming me with catalogs that I send right back.

The Deacon wrote: ↑

Thu Jan 24, 2019 9:27 am

Look at it this way, catalogs cost something, postage costs something, so a business you don't like is wasting money sending you a catalog that only takes a few seconds to toss in the trash. Personally, I smile every time I do that to a piece of mail from one of the half dozen or so left leaning organizations I'm pretty sure a moonbat neighbor I pissed off signed me up with.

And, while I'm not defending SMKW, I know it can be difficult to stay off mailing lists since there's a lot of "list sharing" and buying from one company can get you on the list of a few dozen others. I get catalogs regularly from places I've never ordered anything from.