Incredible Customer Service!

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bk1
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Incredible Customer Service!

#1

Post by bk1 »

Hi everyone,
I am sure that most of you who have dealt with Spyderco for a while know this but I am a newbie.
I recently sent my Nav 2 SE in to get sharpened. Admittedly I did a very poor job on it and was hoping that they would get it back to shape for me.
To my surprise when I spoke to Amanda they found the lock to be defective and decided to send me a new knife. No questions asked.
Now that is service!
I now have my new Nav 2 and couldn't be happier!
Thanks Amanda!
:)
Bill
PS Plan on leaving the sharpening for the experts in the future.
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Zwaplat
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#2

Post by Zwaplat »

Don't leave the sharpening to experts, be one yourself. Buy a Sharpmaker! :)
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pjrocco
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#3

Post by pjrocco »

It's always good to hear a satisfied customer. :)

Also, all you need is a Sharpmaker and practice. Trust me, it is worth it in the long run. ;)
Rock
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bk1
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#4

Post by bk1 »

[quote="pjrocco"]It's always good to hear a satisfied customer. :)

Also, all you need is a Sharpmaker and practice. Trust me, it is worth it in the long run. ]

A Sharpmaker is definately in my future plans.
Thanks,
:)
bk1
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dialex
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#5

Post by dialex »

He, he, I know how it feels, been there too. Amanda is a very nice person, isn't it?
Enjoy your "new" knife ;)
The mind commands the body and it obeys. The mind orders itself and meets resistance.
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TheKnifeCollector
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#6

Post by TheKnifeCollector »

THAT is AWESOME!! CONGRATS!! Spyderco takes goooood care of their customers!!
"He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion."
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d.g.g
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#7

Post by d.g.g »

BK - If you are smart enough to own such a good knife as a Nav 2 you are definately smart enough to very easily master the Sharpmaker very quickly. It really works! It is easy! It is very affordable considering your great-great grandchildren will still be using it many years from now. It works on both plain and serrated knives and many other tools.

I know you can do it!
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bk1
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#8

Post by bk1 »

d.g.g wrote:BK - If you are smart enough to own such a good knife as a Nav 2 you are definately smart enough to very easily master the Sharpmaker very quickly. It really works! It is easy! It is very affordable considering your great-great grandchildren will still be using it many years from now. It works on both plain and serrated knives and many other tools.

I know you can do it!
Actually I am smarter than you think :) . I have 2 Nav 2's (SE and PE) and 1 Nav Almite :) - That way I can switch them off and not have to sharpen them that much.
I was stupid with my first one and will never use a dremel on any of my knife's again. : :(
Since I don't know how to leave a good thing alone I will put off sharpening for a while. These things are so sharp I am sure they won't need any sharpening for a while.
I will practice on some old knives when I get my Sharpmaker before touching a :spyder:
Thanks for your support.
:D
bk1
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spydutch
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#9

Post by spydutch »

I couldn't do without a sharpmaker here in Europe

If I send the knife in for sharpening and Spyderco sends the knife back via UPS, I have to pay a Delica on taxes to the UPS :mad:

And the sharpmaker is real easy after some practice.

If I can do it with my motoric skills :rolleyes: , everybody can :D
Arend(old school Spydie lover)

MEMBER OF THE INTERNATIONAL ORDER OF THE SPYDEREDGE!!!

VERY PROUD OWNER OF A CALY III/SE #043 :D

....AND A FG(PARA) MILITARY/SE IN CPMD2(thanx Sal):cool:

...I would love to have one in full SpyderEdge:p
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Woody
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Two words....

#10

Post by Woody »

Amanda ROCKS!!!! :cool:

She sure took care of me last year with a Dyad repair....
Easer to ask for forgiveness than permission…. :p
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rcbalt2
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#11

Post by rcbalt2 »

You'll love your sharpmaker. I couldn't sharpen a lick before I got mine now I can get blades hair popping sharp. Enjoy your nav's
There ain't no rules around here. We're trying to accomplish something.
- Thomas Edison
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psimonl
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#12

Post by psimonl »

A Dremel??? :confused: :eek:

As for C/S, this is just the tip of the Iceberg... You should see the way they dealt with my problems... I wanted to take a trip to Golden just to kiss the spydercrew...!!!

Simon
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Axlis
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#13

Post by Axlis »

Just one reason I like this company so much, thanks for being so awesome Spydercrew!
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Blades
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Location: Fayetteville, NC USA

#14

Post by Blades »

Hmmm. I'll have to email again. I had emailed about a clip, but haven't heard anything yet. I know they stay busy. :)



Blades
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