First Post - Where to get pivot screw for Dragonfly

[Jamison55]

Love Spyderco knives. I currently have a PM2, PM3, Spyopera, Ikuchi, Manix 2 LW, Techno, SpidieChef, Native 5 LW, Brouwer, McBee, Tenacious, I have bought and traded many others…needless to say I’m a fan of the artistic and often irreverent approach Spyderco takes to making functional and beautiful tools.

I bought my wife a Dragonfly…well two actually…she lost the first one. And somehow lost the pivot screw to the second one.

Which brings me to my dissatisfaction with Spyderco service. I’ve called, and been unable to reach a live person, so I’ve left messages…I’ve sent emails…I can’t get a response from anyone to save my life.

I just want to buy a new pivot screw so my wife can enjoy her knife again. I’m willing to pay for it…and for shipping. Heck, I’ve even tried to source them from third party sellers on Etsy and EBay. Nobody seems to be selling hardware for dragonflies. Though il all set if I ever need hardware for just about all of my other Spidies.

Just feeling really frustrated here…hope someone can help!

[Michael Janich]

Dear Jamison55:

Welcome to the Spyderco Forum.

Take a photo of your knife pointing to the missing screw with a pencil or something similar. Email it to customerservice@spyderco.com and ask them to please send you a replacement screw. Make sure to include your shipping address.

Stay safe,

Mike

[Jamison55]

Thanks Mike. I’ll give it a try :)

[legOFwhat?]

Just wanted to say hello and welcome!

[bgcameron]

Dear Jamison55:

Welcome to the Spyderco Forum.

Take a photo of your knife pointing to the missing screw with a pencil or something similar. Email it to customerservice@spyderco.com and ask them to please send you a replacement screw. Make sure to include your shipping address.

Stay safe,

Mike

I have a similar issue, but with a horrible clip screw on my Dragonfly (why do so many of these come with deformed clip screw heads?). I emailed customer service and they told me to email sfo@spyderco.com in order to purchase one. Wouldn't this be a warranty issue?

[Michael Janich]

Dear bgcameron:

I don't know what your actual communication was with customer service, but being specific makes all the difference. If a customer contacts warranty repair and says "I need a new clip," they will be directed to SFO, as that is one of their functions. If you send in a photo pointing to a Torx screw that has a poorly shaped head due to a manufacturing flaw and describe it as such, it should be considered a warranty issue.

Unfortunately, it is not uncommon for customers to use the wrong tool and/or wrong technique when tightening their clip screws. This can easily strip the star-shaped recess in the Torx heads of the screws. That is not a warranty issue. That's why clear communication--ideally supported by a photo--helps a lot in defining the exact issue and receiving the appropriate service.

Stay safe,

Mike

[bgcameron]

Dear bgcameron:

I don't know what your actual communication was with customer service, but being specific makes all the difference. If a customer contacts warranty repair and says "I need a new clip," they will be directed to SFO, as that is one of their functions. If you send in a photo pointing to a Torx screw that has a poorly shaped head due to a manufacturing flaw and describe it as such, it should be considered a warranty issue.

Unfortunately, it is not uncommon for customers to use the wrong tool and/or wrong technique when tightening their clip screws. This can easily strip the star-shaped recess in the Torx heads of the screws. That is not a warranty issue. That's why clear communication--ideally supported by a photo--helps a lot in defining the exact issue and receiving the appropriate service.

Stay safe,

Mike

I thought I was specific enough, and I included some photos. I'll try again.
EDIT-This is the response I got:

Please send in your knife for warranty evaluation, knives determined to have warranty issues are generally replaced.

Really?! Replace the whole knife because of a bad screw?
edit#2- All is well after a phone call to SFO! Got a new screw on the way.

[Jamison55]

Just wanted to say hello and welcome!

Thank you Larry!

Got a response from customer service this time, and a screw is on the way. So thanks again for the help!

Now to see if I can find a lil native to add to the collection!

[legOFwhat?]

Just wanted to say hello and welcome!

Thank you Larry!

Got a response from customer service this time, and a screw is on the way. So thanks again for the help!

Now to see if I can find a lil native to add to the collection!

Bunch of enablers here , but more than that, they're great folks who are intelligent and helpful.

[Joshuaroyce]

I’ve had no issues with getting customer service to send me replacement screws when they get stripped or lost. Unfortunately the dragonfly is the most disappointing knife I have experienced from spyderco.