Ookami wrote: ↑Mon Oct 08, 2018 12:22 am
Bodog wrote: ↑Sun Oct 07, 2018 8:34 pm
I would agree completely with you Sal, if basic questions were answered. We don't really even know where the hatchet was made [...] I didn't say anything functional was off. There's no way i could have known that. I said the finishing was messed up. Who messed that up is unknown. I agree, the design is very much in line with what i want. Has been from the first pictures Mr. Blonde posted.
[...] If you couldn't get any straight answer about even if the hammer poll was hardened at all [...]
I put my money where my mouth is and bought a USA made spyderco product and can't get a solid answer about things that should be known. [...]
PS: I very much did not want to do this publicly.
I am quite troubled by your 'vocal' postings, I have to say. Nevertheless, I'll adhere to the shiny footprints policy on the forums. Since you are a fan of basic questions, I'll put some basic questions to you, that you may answer only to yourself as you are not big on going public.
1) How many companies do you know (or even patronize) whose CEO takes time out of his busy day to communicate personally with his customers? On a related note, do you think that a few hours (over the weekend of all things) is a realistic response time to an email considering that a CEO might get more than a few emails every day?
2) Should a maker feel compelled to answer any and all questions regarding his product? Does Spyderco usually give out heat treatment information on all of their knives? Do people refrain from buying from W.R. Case & Sons, because they use a proprietary steel designation with unknown HRC values? Considering that your life may actually depend on it, do you know the heat treatment on the axle of your car? Would the maker be willing to tell?
3) Have not all of the questions been addressed in the thread to some degree? Have you not received the information that edge and hammer poll are hardened? Have you not read testimony of people who have tested the product quite extensively? Do you really not know where it is made when it says "Waccamaw" on the side of the head? Have you not yourself spelled out the name of the axe maker (as well as the steel, I might add) in this very thread?
4) Wouldn't it have been more prudent to give the dealer or the Spyderco warranty department a chance of returning a flawless product before making a fuss on the forum? Wouldn't it have been more in line with your willingness to not go public to give at least 3-5 working days for Sal to respond to your email? How is Sal supposed to reply if you put him on the spot like that? Should he have entered a heated exchange on the forums with a customer instead of expressing his regret?
Just asking.
Ookami
Ookami
Very fair questions. No offense taken at all and i have to say i very much like your design.
1) How many companies do you know (or even patronize) whose CEO takes time out of his busy day to communicate personally with his customers? On a related note, do you think that a few hours (over the weekend of all things) is a realistic response time to an email considering that a CEO might get more than a few emails every day?
None. That's why i know Sal cares enough to hear this. He answered specifically in public after i said I'd sent an email about this.
2) Should a maker feel compelled to answer any and all questions regarding his product?
No, unless he wants customers to understand why his product is better. Ford talks about bigger and stronger frame bolts. Dodge talks about their hemi. It's on display for anyone who wants to check.
Does Spyderco usually give out heat treatment information on all of their knives?
Sometimes. They've even been called to the mat several times and had to redo what they produced, such as the cruwear mule team blade.
Do people refrain from buying from W.R. Case & Sons, because they use a proprietary steel designation with unknown HRC values?
Don't know if that helps or hurts them. Many companies say why their product is better and even showd their testing for whatever that's worth.
Considering that your life may actually depend on it, do you know the heat treatment on the axle of your car?
No, but you can bet there'a going to be a lot of people suing them if they got it wrong. Not to mention there are tons of regulations within auto manufacturing that likely dictate what quality assurance means and where materials are sourced from.
Would the maker be willing to tell?
To people with legal authority to check, yes. And many companies do share what makes their product better, auto manufacturer or not.
3) Have not all of the questions been addressed in the thread to some degree?
No.
Have you not received the information that edge and hammer poll are hardened?
No.
Have you not read testimony of people who have tested the product quite extensively?
Saying they've been tested extensively and showing what was tested and how are different things entirely.
Do you really not know where it is made when it says "Waccamaw" on the side of the head?
Mine does not clearly show that as shown in my pictures.
Have you not yourself spelled out the name of the axe maker (as well as the steel, I might add) in this very thread?
I've assumed but it hasn't been confirmed by anyone. Nor has it been confirmed who heat treated the head, what the goal was, who put it to the grinder, or who fit the axe together.
4) Wouldn't it have been more prudent to give the dealer or the Spyderco warranty department a chance of returning a flawless product before making a fuss on the forum?
I tried but at least one person strongly insinuated that i wasn't being wholly forthcoming. I really just wanted some answers to advertise on behalf of spyderco.
Wouldn't it have been more in line with your willingness to not go public to give at least 3-5 working days for Sal to respond to your email?
Yes. I tried. When the owner of Spyderco started responding in a public forum even after he was made awarw that the concerned party wanted to handle it privately, then the concerned party obliged.
How is Sal supposed to reply if you put him on the spot like that?
Gotta ask Sal that.
Should he have entered a heated exchange on the forums with a customer instead of expressing his regret?
Can't answer that either. He answered as a man of class. I hope i asked with as much class as his answers contained. I doubt i did but i tried.