Shipping of internal parts

Discuss Spyderco's products and history.
AlexRus
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Re: Shipping of internal parts

Postby AlexRus » Sun Jul 29, 2018 1:17 am

Crux wrote:
Sun Jul 29, 2018 12:59 am
Why so many comments? They ain't gonna do it.
I'm afraid so. Unfortunately...

Fatih
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Re: Shipping of internal parts

Postby Fatih » Thu Aug 02, 2018 2:10 pm

I need spare parts that are compatible with my C199TIP. Where can I buy compatible parts?

apollo
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Re: Shipping of internal parts

Postby apollo » Sat Aug 04, 2018 2:11 am

Spare parts are a difficult subject in my eyes. Living in Europe sending a knife to spyderco for repair is out of the question.( the chance of losing the knife is to big.
So if it is possible to get spare parts it would be Great.
But the parts themselves are the difficult things.
I would not send replacemend blades out by example.
What i would do is to send out the basics like screws , the plastic bb cage of the manix , pocket clips , springs , ...

Paying for the stuff is natural for me. As long as the pricing is fair. Not the price of a new knife for a couple of,screws and a spring for example. But i would never believe spyderco would so that so we are safe with that one. :)

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MichaelScott
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Re: Shipping of internal parts

Postby MichaelScott » Sat Aug 04, 2018 6:54 am

apollo wrote:
Sat Aug 04, 2018 2:11 am
Spare parts are a difficult subject in my eyes. Living in Europe sending a knife to spyderco for repair is out of the question.( the chance of losing the knife is to big.
So if it is possible to get spare parts it would be Great.
But the parts themselves are the difficult things.
I would not send replacemend blades out by example.
What i would do is to send out the basics like screws , the plastic bb cage of the manix , pocket clips , springs , ...

Paying for the stuff is natural for me. As long as the pricing is fair. Not the price of a new knife for a couple of,screws and a spring for example. But i would never believe spyderco would so that so we are safe with that one. :)
I am wondering if you have read this entire thread? If not I think it might show that “merely” supplying the basic parts is much more complicated and a complex business process than might initially be assumed.
There are two kinds of people in the world, those who can extrapolate from incomplete information.

http://theacehotel.wordpress.com

Bob Lum Chinese Folder HAP40/SUS420, Chaparral FRN, Para Military 2 S30V, One-Eyed Jack, Rhino, Lil’ Native, Roadie

apollo
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Re: Shipping of internal parts

Postby apollo » Sat Aug 04, 2018 9:59 am

MichaelScott wrote:
Sat Aug 04, 2018 6:54 am
apollo wrote:
Sat Aug 04, 2018 2:11 am
Spare parts are a difficult subject in my eyes. Living in Europe sending a knife to spyderco for repair is out of the question.( the chance of losing the knife is to big.
So if it is possible to get spare parts it would be Great.
But the parts themselves are the difficult things.
I would not send replacemend blades out by example.
What i would do is to send out the basics like screws , the plastic bb cage of the manix , pocket clips , springs , ...

Paying for the stuff is natural for me. As long as the pricing is fair. Not the price of a new knife for a couple of,screws and a spring for example. But i would never believe spyderco would so that so we are safe with that one. :)
I am wondering if you have read this entire thread? If not I think it might show that “merely” supplying the basic parts is much more complicated and a complex business process than might initially be assumed.

First off my post is just my opinion what spyderco does with it is there choise. Second you are correct no i did not get the opportunity to,read each and every post because well i just returned to the forum and i do not have the time to sit on my ipad all day so sorry of i did not found the text you are refering to.

And i understand it is not easy. On the otherhand nothing in life is easy if you want to do the best job you can. And spyderco always pulls true one way or the other.
Look at the Nirvana i am sure it was a pain in the... for Sal and the rest of the crew to pull it off but it is in my collection so they did it.

Also it is not like it has never bin done before other company's do it so in time spyderco could grow in to it also if they want it. I do not think there are crouds of people demanding it and if there are then its there problem. Spyderco is doing a fine job as it is. And i think every member and i am sure yourself included here thinks the same way. :)

husq2100
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Re: Shipping of internal parts

Postby husq2100 » Wed Aug 22, 2018 5:17 pm

Probably slightly off topic, but is it possible to purchase G10 scales for PM2 from Spyderco?

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sal
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Re: Shipping of internal parts

Postby sal » Thu Aug 23, 2018 10:55 am

Hi Husq,

Scales change as the model evolves and and may not fit older parts. I will say that there arequite a few companies/makers making aftermarket scales.

sal

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tap78
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Re: Shipping of internal parts

Postby tap78 » Thu Aug 23, 2018 12:01 pm

Sal, is it possible to purchase a new polimer BBL cage (black) for my MANIX 2 SABRE GRIND (ORIGINALY WITH CLEAR BBL CAGE)?

Image
My :spyder:'s: Military Camo, Paramilitary 2 CTS-XHP Orange, Paramilitary 2 CTS-204P Green, Endura 4 ZDP-189 ComboEdge BRG, Endura 4 ZDP-189 FFG BRG, Manix 2 Lightweight Blue, Caly 3 G-10, Salt 1 Yellow SE C88SYL, Ulize, Manix I C95, Manix 2 XL S90v CF, Delica 4 CE Black C11PCBBK, Manix 2 154CM, Military All Black C36GPBK, Stretch SE C90SBK Black FRN, Caly3 CF ZDP-189/420J2, Sage 3 BoltLock CF, Gayle Bradley C134CFP, Squarehead C193TIP, Pacific Salt Yellow SE C91SYL, Pacific Salt Black C91PBK, Ladybug 3 Salt LYL3, Stretch CF ZDP-189 C90CF, Lum Large Chinese Folder C143G, Perrin Street Bowie FB04PBB, Mantra Titanium C202TI, Farid K-2 Titanium C185TI, Para 3 C223GPGYCW Para 3 Cruwear

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sal
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Re: Shipping of internal parts

Postby sal » Thu Aug 23, 2018 4:09 pm

Hi Tap,

I believe Customer Seivice can help you.

sal

husq2100
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Re: Shipping of internal parts

Postby husq2100 » Thu Aug 23, 2018 6:26 pm

sal wrote:
Thu Aug 23, 2018 10:55 am
Hi Husq,

Scales change as the model evolves and and may not fit older parts. I will say that there arequite a few companies/makers making aftermarket scales.

sal
Thanks Sal,

I havent been able to find any basic G10 like original. They are what I like best :)


keep up the great work.
cheers
Serg

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sal
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Re: Shipping of internal parts

Postby sal » Thu Aug 23, 2018 7:00 pm

Hey Husq,

What's wrong with the G-10 scales that you have?

sal

husq2100
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Re: Shipping of internal parts

Postby husq2100 » Thu Aug 23, 2018 7:38 pm

sal wrote:
Thu Aug 23, 2018 7:00 pm
Hey Husq,

What's wrong with the G-10 scales that you have?

sal
Nothing! Iol.

I bought a PM2 grey CTS-20CP and the original owner has changed the scales to CF custom (did not come to me with the original). While they are nice and nicely made, I prefer the original SPyderco G10 in my hand. I know I wont be able to buy the original grey as they were a sprint run. Id Love some Rex orange or Maxamet grey If there was a pair lying around. I know its not your policy though.

cheers
Serg

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sal
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Re: Shipping of internal parts

Postby sal » Thu Aug 23, 2018 8:37 pm

Hi Serg,

Your being in Oz does complicate things but I think it's worth contacting customer service. I'll give Charlynn a head's up.

sal

gearedupdad
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Re: Shipping of internal parts

Postby gearedupdad » Fri Aug 24, 2018 8:34 am

I understand Spyderco's position on this, especially due to the number of models, variations, and progressions that Spyderco has produced. I also should state that I've had nothing but great experiences with Spyderco's customer service. I would love to see, however, some sort of information published on discontinued models to allow for future service if needed. Case in point - I recently purchased a Nirvana on the secondary market that had been used to hell and back. I don't know how the previous owner beat it up as much as he did. The bearings (primarily the cages supporting the bearings themselves) are in bad shape, and the bearing race washers are gone. I contacted Spyderco, but there aren't many options available since this knife is no longer in production. I don't want to turn it in for credit on a future purchase as I really like the knife and it's still very usable, but it would be nice to at least see specs on things like washers available so that consumers can order replacement parts, as needed.

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sal
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Re: Shipping of internal parts

Postby sal » Sat Aug 25, 2018 7:12 am

Hi Gearedupdad,

Welcome to our forum.

Many of the parts are custom made and are difficult to source.

sal

des3676
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Re: Shipping of internal parts

Postby des3676 » Sat Sep 01, 2018 7:51 pm

In relatively new to spyderco, but everything I've read here seems to show they want to help out customers. And the knives I have so far are great quality so I don't
envisage needing slot of spares, I've only got three but on in particular (tatanka) was quite expensive.

As an Australian customer the send it out to us option isn't a practical one. With a 300 dollar plus knife for example, which is what the more expensive ones cost here, I plan to keep it for a while and am not going to send it anywhere internationally, it's to risky, expensive. Luckily we have a helpful distributor here but it would be good to know that there is a fall back if they were to cease support for whatever reason. If you do something stupid like strip a torx screw head, or brake a clip. Or I imagine the heads of screws can wear over time, I'd be willing to pay and would think it'd be reasonable to see parts availability only for items that can be removed and replaced without voiding the warranty policy already in place. I reckon that's be a good place to start, with the higher price knives and see how things go. It's really two issues though, a domestic issue and an international one, obviously I can only comment on the international one, sounds like the domestic service is stellar and if I was living in the states I'd just send it in. It's really a matter of how important the international market is, for me personally as an international customer, warranty support and parts support are critical to me for high price items. Incidently I bought these first few knives not realising support was limited in this country, so if the distributor here were to go out of business I'd be on my own. And without some practical support from spyderco in the US I wouldn't be able to feel confident buying the higher price knives. Which would be a shame cause they're really great. My two cents worth. Thanks des

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MichaelScott
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Re: Shipping of internal parts

Postby MichaelScott » Sat Sep 01, 2018 8:17 pm

Des,

This is a long and contentious topic. I highly suggest you get your favorite drink and read your way through it. The arguments don’t need to be recapitulated here again. Then, you will be familiar with the different arguments and perspectives. As I said, it is complicated but worth understanding.
There are two kinds of people in the world, those who can extrapolate from incomplete information.

http://theacehotel.wordpress.com

Bob Lum Chinese Folder HAP40/SUS420, Chaparral FRN, Para Military 2 S30V, One-Eyed Jack, Rhino, Lil’ Native, Roadie

des3676
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Re: Shipping of internal parts

Postby des3676 » Sat Sep 01, 2018 8:52 pm

Ok

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sal
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Re: Shipping of internal parts

Postby sal » Sun Sep 02, 2018 10:44 am

I think I'd like to comment on Des' very nice comments. I don't think it's a matter of how important the international business is, I think it's a matter of what is possible and reasonable. We try very hard to handle our international customer base as fairly as we can. Our Distributor in OZ has been with us longer than any other distributor, almost 30 years. That alone says something about our desire for long term relationships with our Australian customers. We've been handling these cases on an individual basis and I believe our customer service department has been fair in their responses. I speak with Charlynn constantly about international customer issues.

I personally visit the Australian knife forum. We have many visitors here on our forum from OZ. It's a small world and all of our customers are important.

sal

des3676
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Re: Shipping of internal parts

Postby des3676 » Sun Sep 02, 2018 11:34 pm

Wow, thanks for responding Sal, I admit I didn't read everything and like the bloke after me said it's a complex issue and I should read it when I have some time. So my take on it may have been somewhat simplistic. As you say though your spot on with the distributer here, the extremely positive experience I've had with them both pre sales and after support has been some of the best I've had. I gotta say I wasn't of aware just how long they've been around and affiliated with spyderco so that's great to know. I can see myself buying alot more of the knives in the future cause of it. Thanks for taking the time to respond.


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