Denver Airport
This is hilarious. I wish I had the guts of this girl.
For all of you out there who've had to deal with an irate
customer, this one is for you.
An award should go to the United Airlines gate agent in Denver
for being smart and funny, while making her point, when
confronted with a passenger who probably deserved to fly as cargo.
A crowded United Airlines flight was canceled. A single
agent was re- booking a long line of inconvenienced
travelers.
Suddenly an angry passenger pushed his way to the desk.
He slapped his ticket on the counter and said "I HAVE to
be on this flight and it has to be FIRST CLASS."
The agent replied, "I am sorry, sir. I'll be happy to try
to help you, but, I've got to help these folks first, and
I'm sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that
the passengers behind him could hear, "DO YOU HAVE ANY
IDEA WHO I AM?"
Without hesitating, the agent smiled and grabbed her public
address microphone, "May I have your attention please, "
she began, her voice heard clearly throughout the
terminal. "We have a passenger here at Gate 14 WHO DOES
NOT KNOW WHO HE IS. If anyone can help him find his
identity, please come to Gate 14." With the folks behind him in line
laughing hysterically, the man glared at the United agent,
gritted his teeth and swore "F*** You!".
Without flinching, she smiled and said, I'm sorry sir,
you'll have to get in line for that too.
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Lol!
