paypal / ebay policy on selling counterfeits

[Sequimite]

In a thread below, I describe accidentally (stupidly) buying a counterfeit Volpe.

They demand that I get expert testimony to prove this is a fake. If anyone here with an appropriate business name on stationary would care to help me and punish the counterfeiter, below is the description of what is needed by June 3. I'll be happy to provide additional pictures:


Dear Greg Stone,

We are currently investigating your complaint:

Complaint Details
-----------------------------------
Case Number: PP-000-948-377-572
Transaction Date: Apr 4, 2010
Transaction Amount: -$37.98 USD
Seller's Email: nsdafngah@163.com
Seller's Name: xiaochun qian
-----------------------------------

To continue with the investigation of your complaint, we must request
documentation to support your claim that the item is not authentic. Please
obtain a document from an unbiased, third-party, such as a dealer,
appraiser, or an organization that is qualified in the area of the item in
question (other than yourself), which clearly identifies the item as not
authentic. The document must specifically state how the item received
differs from an authentic item and must include a detailed explanation of
how the person evaluating the item determined that it is not authentic. If
possible, the document should include a serial number, and must be on
letterhead that includes the name, address, and phone number of the
business or organization so that PayPal may contact them if necessary.

The documents should be faxed to PayPal at (402) 537-5760 (please note this
is a United States phone number, if you are faxing from outside the United
States, you will generally need to dial 00 1 before the number). Please
include a cover sheet with your fax that includes the email address
registered on your PayPal account and the ID number of your claim
(PP-000-948-377-572), so we may attach the documents to your claim as
quickly as possible.

We must receive your fax by June 03, 2010 in order to proceed with the
investigation of your claim. If we do not receive your fax by June 03,
2010, your claim will be canceled. We are unable to grant extensions to
this time period. Please note that PayPal is unable to reimburse you for
any costs or fees that may be incurred in obtaining the requested
documents. Any documents you provide may also be supplied to the seller in
your dispute if necessary.

Thank you for your cooperation and patience. We regret any inconvenience
this request may cause.

Sincerely,
Paula
Protection Services Department
PayPal, an eBay Company

[2cha]

Go get em!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Stick with it!!!!!!!!!!!!!!!!!!!!!

[2cha]

Sequimite, I'd also post this in the main forum as a "Request for help from dealers," I don't always make it up to the "Fakes" section as regularly,....

[smikesmith3]

Greg,

Wheres the thread you describe it in? I can probably help you out.

Thanks,
Mike

[Sequimite]

Greg,

Wheres the thread you describe it in? I can probably help you out.

Thanks,
Mike

Below on this forum titled "Real Volpe next to fake"

Thanks.

[TazKristi]

Greg,
I've shared this with Peter here and we will send you what you need. I've given him what you noted above and he'll take care of it Tuesday. Can you please PM me with your contact information so we can get it to you?

Thanks!

Kristi

[Sequimite]

Thanks, Kristi. PM sent.

[monsterdog]

I hope you get it in time, June 3rd is Thursday next week. I also hope you get those !@#$%¥

[onecentweasel]

Kristi,

Hope you know that responses like this from you and Sal are only going to increase the loyalty of your customers!

Thanks!

[Sequimite]

Peter at Spyderco faxed them a letter last week and I received word from paypal this morning that I'm getting my refund. Thank you Kristi and Peter.

Also, thanks to other forum members who offered to help before Kristi and Peter got involved.